Other Services - Antoinette Campbell Mediation

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Workplace Conflict

Good conflict / bad conflict -

how to have one and not the other

Conflict in the workplace can be bad for business and staff. It is hurtful and unconstructive both to the business, the employees and most of all the customer. A way forward to resolving conflict before it escalates out of control now exists.

A way of making destructive behaviour into constructive behaviour is a workplace solution for everyone.

Antoinette Campbell Mediation guides workers and employers toward solutions rather than conflict. In workplace conflict, self perceptions do not overlap greatly with the perception of others. In other words how one see’s the conflict the other will perceive very differently.

In identifying behavioural responses to provoking behaviour we can often chart a more productive outcome.

Because workplace conflict absorbs significant amounts of managerial energy and time ( some studies report as much as 30% ) it can not only be highly costly to business but also have a massive impact on productivity. In can also affect the quality of the decisions that are made, employee turnover, cost associated with re training and replacing, stress related illness and time away from the workplace, legal, medical and insurance costs .

Effective management strategies in the workplace can assist to avoid conflict and most importantly unproductive employee behaviour. It is not all bad news though; sometimes conflict managed appropriately can also allow organisations growth through change. The opportunity of new ideas being generated and debated, can be very empowering and productive to staff and management alike.

Call me now for a FREE workplace review -phone: 0248 623023

Brainstorming Sessions

Brainstorming session can be fantastic or a disaster – it can often be a forum of competitive personalities to become self obsessed with the ‘10 minutes of glory’ syndrome. A new battle ground emerges and what should have been a productive use of time, energy and focus becomes a source of power and control.

A experienced mediator allows the brainstorming sessions to be guided and controlled without dominance and interruption. What emerges is a new era –

Respect; for each other, our ideas, our perceptions and our roless

Vision; a clear set of plans and rules that we all participate in creating

Focus; working in a direction that supports and promotes your service and your business.

Theses session are usually held over 4 hours and can be held on sight or at our spacious brain room. We offer a range of strategy options for work places that work towards high productivity outcomes and most importantly happy staff. There are normally 2 sessions per Brainstorming plan.

LETS BEGIN

Brain session one

The first session actually creates the forum and plan for change. The mediator focuses on getting strategies and ideas from all the team members. We explore as a team how these will work, who can make it work best and how it will improve the current system. We then create the direction together, draft the plan and all sign off on it.

Brain session two

The second session focuses on the plan, its operation, issues and working ability. We then focus on raising issues in a forum is able to be reviewed. We create the plan for conflict resolution, challenge behaviour that is not appropriate and train the team to be effective conflict avoiders through reframing and reflective thought. Once we have some strategies and agreements the focus becomes how your staff will play their role. It’s fun, empowering, objective and focused.

There is no time like now to get your workplace back on track, find a new focus or simply refresh and generate options that will emerge as market improvements keeping you at the front of your industry.

The Employee Breakdown

Unfortunately some forms of conflict have nothing to do with ideas, strategies or productivity, they are simply a result of hurtful personal behaviour, inappropriate behaviour or personality clashes.

The key to success in conflict management does not lie in preventing all conflict, because this would be impossible and counterproductive. The focus and the goal must be to be able to shape conflict in the workplace so as to minimise its hurt and destruction by empowering positive and constructive behaviour. All well and good until you have a problem so now what.................

Teaching the teacher sessions
Have you ever noticed that the majority of your workplace issues are generally related to someone trying to tell somebody else how to do something better. Well we call that “shoot the messenger principal” a very common workplace problem. Most conflict between employees generally has an identifiable beginning, middle and end. What is also paramount is the information that is drawn out in the beginning will generally impact on the outcome so careful management is required. It is important that the thoughts, emotions, behaviour and decisions that occurred at the early stages of the conflict are guided toward constructive outcome and not a replay of hurtful or destructive behavioural patterns. These sessions are usually 3 hours. We mediate with an outcome in the mind of all participants. The focus is forward NOT retrospective.

The results are instantly measurable and manageable. Call now if you need to implement some conflict strategies to get your staff members on the same path as you. Fast, effective and cost productive to your business. The employee teacher sessions are a bonus to any staff member experiencing conflict in the workplace.

Neighbour Dispute

The neighbour dispute.................... have you ever wondered how the dispute with your neighbour got so out of control ????? There is something about the “backyard principal” that makes otherwise pleasant and kind people turn into conflict creators. I am always overwhelmed by the tree dispute, the fence replacement dispute and last but not least renovation dispute. The neighbour resolution sessions are focused on primary dispute resolution tactics together with future relationship factors in mind. Here are some facts

Some of the most common neighbourhood disputes are about:
Fences
Trees/shrubs/plants
Noise
Lifestyle/environmental issues
Children or teenager's behaviour
Dogs and other animals
Invasion of privacy

But these challenges can be overcome if everyone is genuinely willing to try to resolve the isssues and if people feel safe to agree and disagree with each other. Disputes can often be resolved when people can focus on the problem and not the person and work together to find solutions that everyone can live with. When disputes are not resolved, it is often because one or more of the following things is going on:

Inability to communicate
Constant complaints or refusal/failure to act on complaints
Agreement Breakdown
Verbal abuse/swearing
Threats of violence
Lack of trust
Bullying
Theft/damage or assault
Gossip and rumours

The sessions are conducted either on sight or at our boardroom. The focus of the session is outcomes not past behaviours. This focus allows parties to find some resolution rather than protracted expensive legal litigation. Remember stress from your home environment can be some of the most personally detrimental and destructive behaviours exhibited outside of the home. When your workplace, relationships, health and friendships become affected by your home space you know you need some assistance. Call us now and let us provide you with a proactive process assessment to resolve the conflict.